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Terms of Service

Terms of Service – BookaGym.co.uk Last updated: 26.08.2025

These Terms of Service govern your use of BookaGym.co.uk (the "Service"), a UK-based private gym marketplace that connects gym owners with gym users for temporary gym rental bookings. By accessing or using BookaGym’s website, app, or services, you agree to these Terms.

1. Governing Law & Consumer Rights

These Terms are governed by the laws of England and Wales, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. However, as gym rental services are time-bound leisure activities, statutory cooling-off rights may not apply once a booking has been confirmed and is scheduled to take place within 14 days. All disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

2. Bookings & Payments

All bookings are made via our platform and payment is processed securely by our payment provider. You agree to honour all bookings you make and Hosts set their own pricing and availability. If payment fails, you have 7 days to update details or we may cancel your booking and take recovery action for amounts owed.

3. Cancellation & Refund Policy

Each Gym Owner sets their own cancellation policy, which will be displayed prior to booking. Service fees charged by BookaGym.co.uk are generally non-refundable unless otherwise stated.

  • If a Host cancels a booking: The Gym User will receive a full refund including service fees.
  • If a Gym User cancels a booking: Refunds are processed according to the Gym Owner’s policy.
  • For trainer sessions at least 24 hours’ notice required; late cancellations may be charged in full.
  • Hosts may impose no-show or last-minute cancellation charges, particularly during peak times.
  • If a dispute arises: BookaGym.co.uk may mediate but is not liable for outcomes between parties.

4. Host & User Responsibilities

Hosts must:

  • Provide safe, clean, and properly maintained equipment and facilities that are compliant with UK health & safety laws.
  • Provide a safe and suitable environment for Gym Users.
  • Restrict Users to agreed gym areas only.

Users must:

  • Respect the Host’s property and private spaces.
  • Follow Host instructions.
  • Use equipment only for its intended purpose.
  • Not damage or remove equipment. Intentional damage or theft will be reported to police.
  • Disclose relevant health conditions where applicable.

5. Non-Circumvention

Hosts may not enter into separate booking arrangements with Users introduced through BookaGym, bypassing our platform, during their active hosting period and for 6 months thereafter. Breach may result in removal from the platform and a claim for lost fees.

6. CCTV, Photography, and Recordings

a. CCTV Use by Hosts Some Hosts may have security cameras in or around their property, including gym areas. If CCTV is in operation:

  • Hosts are required to inform Users in advance and display appropriate signage.
  • CCTV must not be used in private spaces such as bathrooms or changing areas.
  • Footage will only be used for safety, security, dispute resolution, or insurance purposes.

b. Photography & Video Recording

  • Hosts may not photograph or video Users during sessions without prior consent, except for safety or insurance-related purposes.
  • If you agree to be photographed or filmed for marketing, that consent must be recorded in writing and can be withdrawn at any time.

c. BookaGym’s Access to Recordings

  • Where necessary to investigate disputes, safety incidents, or suspected unlawful activity, BookaGym may request copies of CCTV footage, photographs, or recordings from Hosts.
  • BookaGym will only store such material for as long as necessary for the investigation or as required by law.

d. Prohibited Recording

  • Users may not record Hosts or facilities without the Host’s consent.
  • Any unauthorised recording may result in account termination and possible legal action.

7. Medical Clearance & Acknowledgement of Risk

Participation in strenuous exercise carries inherent risks, including but not limited to strains, sprains, injuries, illness, or even death. By using BookaGym’s services, you acknowledge these risks.

We strongly recommend consulting a medical professional before engaging in any exercise programme or using a booked facility.

You are responsible for ensuring you are physically fit for the activities you undertake. BookaGym cannot accept responsibility for injuries resulting from your failure to follow safety guidance or disclose relevant medical conditions.

8. Express Assumption of Risk

You voluntarily assume all risks associated with:

  • Using exercise equipment in any booked gym.
  • Participating in training sessions.
  • Attending another person’s private property.
  • You accept that improper use of equipment or exercise technique may result in injury, illness, or death.

9. Release & Limitation of Liability

BookaGym acts solely as a booking facilitator. We do not own or operate listed gyms and have not physically inspected every facility. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to the above, BookaGym’s liability to you for any claim shall not exceed the total amount paid by you for the booking in dispute. Hosts and Users agree to release BookaGym from liability for all other claims arising from inherent risks of exercise and gym usage.

10. Insurance

Users: You are responsible for having adequate personal injury/health insurance if desired. Hosts: You must have valid public liability insurance and, if applicable, contents or home insurance covering equipment damage and injury to persons on your premises.

11. Trainers & Conduct

BookaGym may match Users with independent Trainers based on goals, needs, and availability. Trainers are not BookaGym employees; we are not responsible for their conduct. If a User or Trainer feels uncomfortable with the other party, they should end the session immediately and notify BookaGym. Trainer-client changes are only made for performance/fitness reasons, not personality.

12. Cancellations & Refunds

Host cancels: Full refund to User including service fees. User cancels: Refund depends on Host’s stated cancellation policy. Trainer sessions: At least 24 hours’ notice required; late cancellations may be charged in full. Hosts may impose no-show or last-minute cancellation charges, particularly during peak times.

13. Billing & Payment

Payment is taken at time of booking through our secure provider. If payment fails, you have 7 days to update details or we may cancel your booking and take recovery action for amounts owed.

14. Account Suspension & Termination

We may suspend or terminate your account for:

  • Breaching these Terms.
  • Unsafe behaviour.
  • Damage to property.
  • Attempting to bypass BookaGym in bookings.

15. Changes to Terms

We may change these Terms with 30 days’ notice for significant updates. Continued use after that time constitutes acceptance.

16. Other Provisions

By using the Service, you acknowledge:

  • BookaGym.co.uk does not own or operate the gyms listed.
  • We may update these Terms at any time with 30 days’ notice for significant changes.
  • Continued use of the Service after updates constitutes acceptance.